AI Strategy · Trust & Safety · Team Performance · Facilitation
I guide leaders and teams who know what transformation they need but can't see the path yet. From strategy to adoption, I bring clarity to the human side of technological change. Chart your course in days, not quarters.
Formerly: Google · Riot Games · Pluto TV · Tableau · AT&T
I'm an independent consultant and facilitator with 15+ years guiding teams through technological change. I spent four years at Google leading the DORA report, the longest-running research program on software delivery performance, including how developers and organizations are impacted by AI. I also built Gemini's user research community from the ground up.
Before that: Riot Games (Trust & Safety, 180M players), Pluto TV (ad tech that helped take revenue past $1B), Tableau (agile coaching across 140+ engineering teams), and AT&T (among the first teams in the company to ship Docker and Kubernetes in production).
I look at team dynamics, delivery, and the people affected by the change all at once. Organizations stall when the three get out of sync. Teams stop speaking the same language about priorities. Culture drifts mid-transformation. Upskilling plans exist on paper but not in practice. I help leaders and teams see that clearly and act on it.
Structured, short-term engagements for leaders and teams who know what they need but not how to get there. No six-month retainers. No bloated frameworks. Just a clear path forward.
Most teams don't lack technology. They lack a shared direction. The Northstar Sprint gets your leadership team aligned on a clear AI strategy in 3 to 5 days, grounded in your actual context, your people, and what success looks like for your organization.
For leaders who want a thought partner through the long game of transformation. I work with a small number of organizations on retainer. Close enough to the work to give you real input on the decisions that matter, not just frameworks that sit on a shelf.
Reach out to talk through what that could look like.
For small business owners and nonprofits who know AI matters but aren't sure what's real and what's noise. There are a lot of people promising productivity gains that sound great in a demo and create confusion in practice. We get on a call, you walk me through how you work, and I find the gaps. No homework, no follow-up deck. Just honest guidance from someone who knows the difference between what's durable and what's hype.
Every engagement is different, but I keep coming back to the same three things.
Before tools, we look at reality. A structured diagnostic surfaces where your organization actually is, not where the roadmap says it should be. We find where friction lives, what's been overcomplicated, and what questions haven't been asked yet.
Transformation fails when teams stop speaking the same language. I get the right people in the room, across functions and levels, to reach shared clarity on goals, guardrails, and priorities before anyone builds anything.
With goals clear and teams aligned, we design the workflows, learning plans, and systems that fit your org. Not a generic playbook. You leave with a strategy your team can own without me.
Took over a research program that was nearly shut down and rebuilt it into the industry's most-cited annual report on software delivery and AI adoption. Led the program's pivot to AI-assisted development research in 2025. Generated $35M in marketing-sourced pipeline, drove 35,000+ asset downloads, and landed coverage in Gartner, CNN, and Business Insider.
Led delivery for the platform serving 180 million active players globally. Shipped ML-based detection systems for player safety, managed a $2.5M voice moderation vendor decision, and implemented Safety-by-Design frameworks adopted across multiple game studios.
Kim's early advocacy for studying AI as a core technical capability was visionary, leading to breakthrough research while maintaining rigorous integrity. Any company would be lucky to have Kim's rare blend of strategic leadership and gritty execution.
Kim had a reputation at our company for being able to go into particularly challenged teams and influence positive change, even with relatively short coaching assignments.
Kim recognizes systemic and context problems as well as those forming from within team interactions, and then does a good job at enrolling people to address those problems.
Teams loved her and sought her out due to her genuine passion for meeting people where they were and creatively helping to get their needs met.
Things I've built that might save you time. No sign-up required.
An AI-powered interview guide, planning templates (PRD, Design Brief, Tech Spec), and a production launch checklist. Built for founders and makers who want pro-level structure without the overhead.
Got a data report that's hard to read or missing context? Paste it in. Broom flags what's unclear, rewrites it in plain language, and gives you a prompt to clean it up further with AI.
I take on a small number of engagements at a time. If your organization knows it needs to move on AI but the path forward isn't clear yet, I'd love to hear what you're working on.
Book a call →